Got questions?
Using the brush
How do I use it?
Switch it on, then brush slowly section by section, pausing at the scalp. Ten minutes a day. [Confirm steps with the supplier manual.]
Can I use it on wet hair?
[Depends on the water rating. Confirm with the supplier.]
How do I charge it?
[USB-C, about 2 hours for a full charge, [X] sessions per charge.]
How do I clean it?
[Pull hair from the bristles, wipe with a damp cloth. Never submerge unless rated.]
Results
When will I notice a difference?
[Most people notice softer, shinier-looking hair in [4 to 8] weeks of daily use. Consistency matters most.]
Will it regrow my hair?
[Keep this answer honest. The brush supports healthier-looking hair and is not a medical treatment. Anyone worried about hair loss should see a doctor or dermatologist.]
Does it work on every hair type?
[Yes. Guidance for straight, wavy, curly and coily hair.]
Shipping
How long does shipping take?
[Processing [1 to 3] business days, delivery [X to Y] business days. Set this from your supplier's real timelines.]
Do you ship internationally?
[Countries you ship to and any extra fees.]
Returns and guarantee
What is the [60]-night glow guarantee?
[Your exact terms: who pays return shipping, condition required, refund timing.]
What does the warranty cover?
[Warranty length and what it covers.]
Orders
Can I change or cancel my order?
[Window for changes before it ships.]
Which payment methods do you accept?
[Cards, Shop Pay, Apple Pay, Google Pay, PayPal, Shop Pay Installments: whatever you enable in Shopify.]
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"How to use it in 60 seconds": quick tutorial, captions on. Can reuse PD-07 cut to 16:9.