Refund policy
Last updated: October 22, 2026
We want you to love your Wild Mimosa order. Every sale is final, and we do not accept returns or exchanges. If something goes wrong with your order, we'll make it right as described below.
Defective or damaged items
If your item arrives defective or damaged, email us at wildmimosacompany@gmail.com within 14 days of delivery and include:
- Your order number
- Clear photos (or a short video) that show the defect or damage, plus the packaging if it was damaged in transit
- A short description of the problem
We'll review your claim and reply within 3 business days. If the item is defective, we'll issue a refund (full or partial, depending on the problem) to your original payment method. You do not need to send the item back.
Wrong item received
If you get a different item from the one you ordered, email us within 14 days of delivery with your order number and a photo of what you received. We'll refund the item or send the correct one, whichever you prefer. You do not need to send the wrong item back.
Lost or undelivered packages
If your tracking has not updated for 15 days, or your order hasn't arrived 30 days after the estimated delivery time shown at checkout, email us with your order number. We'll check with the carrier and then either send a replacement or give you a full refund.
If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then contact us within 7 days of the delivery date and we'll help you look into it. We can't refund orders shipped to an incorrect address entered at checkout. If one comes back to us, we'll work with you to resend it.
What's not covered
We can't offer refunds for change of mind, ordering the wrong product, normal wear from use, damage from misuse, or claims sent after the 14-day window.
Cancellations
Need to cancel? Email us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet. Once an order ships, it can't be cancelled.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear.
This policy does not affect any rights you may have under the consumer laws of your country.
Questions? Email wildmimosacompany@gmail.com.